General Terms and Conditions of Use

Last updated 13 Nov 2020

This website is operated by Baker Street Boys Limited. Throughout the site, the terms “we”, “us” and “our” refer to Baker Street Boys Limited. Baker Street Boys Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions of use (“Terms of Service”, “Terms”, “Terms and Conditions of Use”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions of Use apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions of Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Use.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions of Use. You can review the most current version of the Terms and Conditions of Use at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Woocommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Bakerstreetboys.com Privacy Policy (see “Privacy Policy“) governs the use of any personal information that you agree to provide to BAKER STREET BOYS LIMITED on this website. BAKER STREET BOYS LIMITED may modify or amend its Privacy Policy at any time as provided in the Privacy Policy.

The bakerstreetboys.com website is not intended for use by minors.

The Customer is prohibited from providing unlawful content, such as content that promotes violence, is defamatory or violates personal rights and other rights of third parties.

All materials featured on the Bakerstreetboys.com website (drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of BAKER STREET BOYS LIMITED or its partners. You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the Bakerstreetboys.com website.

The “Baker Street Boys” trademark and all other Baker Street Boys-related trademarks and logos, whether or not registered, displayed on thebakerstreetboys.com website, as well as the domain name “bakerstreetboys.com“, are and will remain the exclusive property of BAKER STREET BOYS LIMITED. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express agreement of BAKER STREET BOYS LIMITED is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the bakerstreetboys.com website or any content contained therein. You may make a single copy of web pages published on the bakerstreetboys.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

The Bakerstreetboys.com website may contain links to third party websites that are not published or controlled by BAKER STREET BOYS LIMITED. Such links are provided as a convenience only and cannot, and may not be interpreted as, an express or implied endorsement of such websites, their content or any products or services offered thereon.

BAKER STREET BOYS LIMITED shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the Bakerstreetboys.com website. This limitation of liability shall apply to the fullest extent permitted by law.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Baker Street Boys Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

BAKER STREET BOYS LIMITED does not warrant or represent that:

– the Bakerstreetboys.com website is free from viruses, data overwriting programs, trojan horses or other destructive material;

– the information contained on the Hermes.com website is accurate, complete or up to date.

The Bakerstreetboys.com website may contain technical inaccuracies or other defects and BAKER STREET BOYS LIMITED does not warrant that such defects will be corrected. The Bakerstreetboys.com website and its contents are provided on an “as is” and “as available” basis. BAKER STREET BOYS LIMITED expressly disclaims all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the Bakerstreetboys.com website or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This limitation of liability shall apply to the fullest extent permitted by law.

You agree to indemnify, defend and hold harmless Baker Street Boys Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms and Conditions of Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Use, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions of Use are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions of Use at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions of Use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable English laws.

Questions about the Terms and Conditions of Use should be sent to us at info@bakerstreetboys.com

General Terms and Conditions of Sale

Last updated 13 Nov 2020

Please read carefully the General Terms Conditions of Sale of the Bakerstreetboys.com website.

The purchase of any Products (as defined below) offered on the www.Bakerstreetboys.com website (hereafter known as the “Site”) is subject to these terms and conditions of sale for the Site (“Terms and Conditions of Sale”). Baker Street Boys Products are exclusively intended to be sold to end consumers, natural persons or corporations (“the Customers”), with the exclusion of all resellers or intermediaries acting on behalf of resellers. Consequently, the customer affirms that it is acting as the end consumer and does not intend to resell the Baker Street BoysProducts for commercial purposes.

BAKER STREET BOYS LIMITED may update these Terms and Conditions of Sale at any time, in particular due to the introduction of new laws and regulations or other reasons. You can view the currently applicable version of the Terms and Conditions of Sale at any time by clicking on the hyperlink labelled “Terms & Conditions” located at the bottom of the Bakerstreetboys.com page. Please note that your orders are subject to the Terms and Conditions of Sale applicable at the time of entering into the contract of sale. Only the Terms and Conditions you accepted at that time are binding on you.

In addition, for each purchase of Products on the Site, you will be requested to confirm your acceptance of the current Terms and Conditions of Sale applicable at the date of your order. The said terms and conditions may be viewed prior to and at the moment when you are prompted to confirm that you accept them. To indicate your acceptance, you will need to check the box “I have read and accept the General Terms and Conditions of Sale and Use of the Bakerstreetboys.com website, as well as the Privacy Policy.”

The Site may be used to order a selection of Baker Street Boys brand products (hereafter the “Product(s)”) from BAKER STREET BOYS LIMITED, directly online via the Internet for delivery to the United Kingdom (UK, excluding the Channel Islands), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain and to Sweden.

The Site does not permit the placing of special orders that notably consist in the creation of a product that does not exist in our current range of products, or is no longer in the Baker Street Boys collection, a bespoke product or the adaptation or customization of a product from Baker Street Boys collections, and the manufacturing of the latter by BAKER STREET BOYS LIMITED. These Terms and Conditions of Sale therefore do not apply to special orders. For any special orders, please contact our Customer Service at info@bakerstreetboys.com

4.1 Services related to pre-orders

Pre-orders allow customers to reserve certain Products advertised on the Website before their release date (hereinafter “pre-orders” or “pre-ordered Product”).

4.2 Availability of Products

Our Product offers and prices are valid as long as they remain visible on the Site, subject to availability. Exceptionally, errors or changes may be made, especially in cases of simultaneous orders of the same Product by several customers. 

The availability date of the pre-ordered Product will be explicitly indicated on the Product form. If the availability date changes, you will be notified immediately by email.

If a Product is unavailable after ordering, we will inform you of such unavailability by email or by phone as soon as possible. You will then be presented with the choice to order an alternative Product from the Site or to cancel your order.

BAKER STREET BOYS LIMITED shall not liable if Products are out of stock or unavailable for orders that have not yet been accepted by BAKER STREET BOYS LIMITED.

BAKER STREET BOYS LIMITED reserves the right to change the Products offered on the Site at any time and without any prior notice. In order to improve service quality and ensure greater availability of our Products for all customers of the Site, BAKER STREET BOYS LIMITED reserves the right to limit the number of Products which can be purchased per customer.

While every effort is made to ensure that the colour and design of the Products in the photographs displayed on the Site match those of the original Products, variations may occur, in particular due to colour display constraints on your computer equipment. Consequently, BAKER STREET BOYS LIMITED shall not be held liable for any error or insubstantial inaccuracy in the photographs or graphic representations of the Products included on the Site. In the event of queries regarding the Products, you may of course contact our Customer Service.

When finished, your order is transmitted to BAKER STREET BOYS LIMITED for processing. BAKER STREET BOYS LIMITED reserves the right to not accept any order placed by a customer with whom it has a dispute concerning a prior order, or if BAKER STREET BOYS LIMITED has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity, or on any other legitimate grounds

Please note that we advise you to keep the Acceptance of Order email in hard copy or in an electronic format in case of any future return, refund or exchange actions.

6.1. Price

The prices of the Products are in British Pound, inclusive of taxes. Except in the cases of reimbursement issued i) within the context of exercising the right of withdrawal or ii) due to lack of conformity and hidden defects, BAKER STREET BOYS LIMITED will not reimburse the VAT applied on the purchases made on the Site (even in the event where the Customer, after receipt of the Products, re-exports them to a country located outside the European Union).

The prices of Products on the Site may change. The price given for each Product is binding from the moment an order has been placed. Any change in prices will not apply to accepted orders.

Products are invoiced on the basis of a price list posted on the Site at the time of your order, subject to the availability of the Products ordered at this time.

All orders must be paid for immediately at the time of ordering.

6.2.a) Payment by credit card or debit card

We accept payment by the following credit cards and debit cards: Visa®, MasterCard®, Discover®, American Express®, Maestro®

6.2.b) Payment by direct transfer to the account:

BANK:Revolut

ACCOUNT NUMBER:13261541

SORT CODE:04-00-75

IBAN:GB64 REVO 0099 6988 4534 99

BIC:REVOGB21

6.2.c) Payment by your personal, mobile browser gateaway

For the orders placed by your mobile phone or tablet we accept personal, mobile browser gateways (Apple Pay, Google Pay).

The Products ordered remain the property of BAKER STREET BOYS LIMITED until full payment for the Products has been received by BAKER STREET BOYS LIMITED. However, you assume the risks (in particular regarding loss, theft or damage) relating to the delivered Products from the moment they are delivered to the address specified when placing your order.

BAKER STREET BOYS LIMITED deliver their services within the European Union and the United Kingdom only. For any orders outside the EU or UK you should contact our Customer Service at info@bakerstreetboys.com or use the shipping services provided by Borderlinx.com in order to arrange the export of your item.

8.1. Delivery to a postal address

Products purchased on the site may only be delivered in: United Kingdom (UK, excluding the Channel Islands), Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Poland, Romania, Slovakia, Slovenia, Spain and to Sweden.(hereinafter the “Delivery Area”).

Orders cannot be placed for delivery addresses situated outside this Delivery Area.

Notably for security reasons, BAKER STREET BOYS LIMITED shall not process any order for which a general delivery address, a P.O. box, or a Cedex address has been provided.

The Products will be shipped to the delivery address specified when placing your order.

8.2. Shipping Costs

Shipping costs are calculated on the basis of the Products selected, the total value of your order, and the shipping address. Shipping is free for all furniture orders.

The cost of the shipping for homeware Products is included in price and calculated adequately to the shipping address provided during the checkout process.

8.3. Time Required for Delivery

The delivery time for homeware  products is 7 working days and is operated by DPD, Fedex or DHL.

The delivery for furniture products is from 3 up to 5 working days from the day of the dispatch of the Product and is operated by DHL, DPD or Fedex. Please not that all furniture objects are made to order and their lead time differs from 10 up to 16 weeks.

8.4. Delivery Problems

Any failure to deliver, late delivery, exceeding the delivery times stated in Section 8.3 should be reported to our Customer Service as soon as possible. No claims notified to us more than thirty (30) calendar days from the date of confirmation of your order will be taken into account.

1.1. Right of withdrawal and withdrawal period

You have a legal right of withdrawal of your order, which you may exercise under the aplicable law, if you meet the conditions set down by these provisions, without having to provide reasons and without having to pay any penalties.

The general refund policy of BAKER STREET BOYS LIMITED allows you to withdraw within thirty (30) days from the date of delivery of the Products, without having to provide reasons and without having to pay any penalties. Beyond this time, you will no longer be able to exercise your right of withdrawal.

1.2. Procedure for exercising your right of withdrawal

Within the 30-day withdrawal period indicated above, send to the following address any form of notification that clearly states your wish to withdraw.

BAKER STREET BOYS LIMITED

Suite 486, 19-21 Crawford Street

W1H 1PJ, London

United Kingdom

1.3. Restrictions on the right of withdrawal

Certain types of goods are exempt from being returned or exchanged. The furniture objects and sculpture categorized objects marked with the ‘Made to order’ information placed at the product page, in the ‘additional information’ label are not eligible for a return or exchange.

1.4. Consequence of the right of withdrawal

In the event the product does not comply with your order or in the context of your right of withdrawal, you may ask for an exchange or refund of the Product(s) purchased under the conditions set out in Section 2 below.

2.1. Returns to the bakerstreetboys.com Site.

2.1. a) Procedure for return free of charge

When exercising your right of withdrawal, Products must be returned in their original packaging (if possible the delivery box), together with their purchase invoice or a copy of the purchase invoice.

Returning a product for exchange or refund is free of charge. In order to do this, you must return the Products to us via our carrier, within a maximum of thirty (30) days of your notification of withdrawal. As soon as you notify us at info@bakerstreetboys.com about your decision of return or exchange of the products our customer service will reach out to you with the required, by the delivery company, labels for the shipment.

If you are unable or do not wish to use our pre-paid return label service, please contact our Customer Service at info@bakerstreetboys.com which will record your return request. You can then return your parcel to the following address within a maximum of thirty (30) days:

BAKER STREET BOYS LIMITED

Suite 486, 19-21 Crawford Street

W1H 1PJ, London

United Kingdom

In this case, we advise you to take out the insurance offered by your carrier. BAKER STREET BOYS LIMITED will not be liable if any Product you wish to return to the Site is lost, sent to the wrong address or delivered late insofar as you must bear the risks of the shipment method you have chosen and initiated.

BAKER STREET BOYS LIMITED undertakes to reimburse you the standard shipping costs including parcel tracking. To avail of this please enclose with your return package the delivery invoice stating the parcel tracking number.

In the event of an exchange, the standard shipping costs for the first shipment will be refunded (if they were not complimentary) and you will be charged for the costs of the second shipment on the basis of the shipping method provided.

Under no circumstances will it be possible to grant you an electronic credit note for use on the bakerstreetboys.com Site.

2.1.b) Exchange

When requesting an exchange, please indicate in the email request the Product(s) you wish to receive in exchange for your order.

Should you wish that the chosen product(s) be held for you, please contact our Customer Service at info@bakerstreetboys.com 

If the amount of the Product(s) selected in replacement is greater than the amount of the Product(s) returned, you will have to pay the price difference.

If the amount of the Product(s) selected in replacement is less than the amount of the Product(s) returned, BAKER STREET BOYS LIMITED will refund the price difference. If you ask for an exchange of Products, the shipping costs for the first shipment will be refunded ( if they were not complimentary ), but you will be charged for the costs of the second shipment on the basis of the shipping method provided.

Please note that the product(s) will be exchanged within ninety-six (96) working hours of receiving the product being the subject of exchange.

2.1.c) Refund

If a refund has been requested, the product(s) will be refunded within fourteen (14) working days of receipt of the returned good. You will be sent a confirmation email. The refund, including the delivery costs of the initial order (if they were not complimentary), shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.

Please note that your bank may take up to ten (10) business days to issue a refund to your card, depending on processing times. This may vary among card issuers; we have no control over this process or the corresponding processing times. In any event, you will not incur any fees as a result of the reimbursement but we may withhold the refund until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest.

For more information regarding the returns, refunds or exchanges you may always contact our Customer Service at info@bakerstreetboys.com

Legal guarantee of conformity:

BAKER STREET BOYS LIMITED will deliver a Product to you that is consistent with the sales contract and free from any defects upon delivery of said Product, in that the Product will be as described, fit for purpose, of satisfactory quality and be installed correctly (if installation has been agreed as part of the contract). If the Product does not comply with these requirements you have certain legal rights: in accordance with applicable consumer law, during the expected lifespan of the Product, you are entitled to the following: up to 30 days after delivery, if the Product is faulty you can get a full refund; For detailed information about the applicable law you should contact Citizens advice (citizensadvice.org.uk or phone 03454 040506) or another legal or consumer affairs adviser.

In the event of defects, Products should be returned to the following address:

BAKER STREET BOYS LIMITED

Suite 486, 19-21 Crawford Street

W1H 1PJ, London

United Kingdom

Under no circumstances may BABKER STREET BOYS LIMITED be held liable for any damage not resulting from a failure on the part of BABKER STREET BOYS LIMITED to comply with one of its obligations.